Customer Engineer
Cresta USA
Looking for a Remote Worldwide Customer Support role? Customer Engineer at Cresta is listed on Makely Remote Jobs as a Full-time opening based in USA (United States). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About The Role:
As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure, chat platforms, AWS, and automation while collaborating closely with Solution Architects to ensure seamless integrations with customer systems.
This role requires strong software engineering skills, domain expertise, and the ability to manage multiple projects simultaneously. You'll work closely with our Customer Success team, removing technical barriers and driving value for our customers through real-time coaching and agent efficiency tools. You'll also contribute to shaping our land-and-expand sales strategy as we continue to grow rapidly.
Join our dynamic team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.
Responsibilities:
- Execute on integration design and project plan created by IMs, SAs and other stakeholders
- Design, build and deploy applications using Cresta SDKs, libraries and APIs
- These applications will be integrated with contact center chat or phone platforms.
- Participate in testing, troubleshooting and maintenance of Cresta products.
- Hands on experience in Go, Python and Javascript
- Partnering with the Customer Success Manager (CSM) to triage and resolve technical issues, while also facilitating collaboration with the engineering team to ensure successful technical outcomes.
Qualifications we value:
- Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon
- Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable.
- Ability to use APIs and SDKs to build value added solutions
- Experience with AWS and Git
- Think big, deliver simple
- Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.
Conclusion:
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Customer Engineer at Cresta a remote job?
Yes. This listing is categorized as Remote Worldwide on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Customer Engineer?
Source data lists this as Full-time. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Customer Engineer located?
Listed location: USA. Many remote Customer Support roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does Cresta list salary for this Customer Support role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.