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Customer Support Remote Worldwide Part-time United States

Patient Onboarding Associate- Call Center (part time hours)

Luna Physical Therapy USA

Looking for a Remote Worldwide Customer Support role? Patient Onboarding Associate- Call Center (part time hours) at Luna Physical Therapy is listed on Makely Remote Jobs as a Part-time opening based in USA (United States). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.

Role overview

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.

 
Join our amazing team and start your career with Luna as a Part- Time Onboarding Associate!
 
Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.
 
As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.
 
 
 Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.
AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV
AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI
 
Shifts Available:
 
  • Mon–Fri: 10:00 AM–2:00 PM PST | 12:00 PM–4:00 PM CT | 1:00 PM–5:00 PM ET
  • Thu–Mon: 9:00 AM–1:00 PM PST | 11:00 AM–3:00 PM CT | 12:00 PM–4:00 PM ET
 
 
Physical therapy, delivered.www.getluna.com
 

Key Responsibilities

  • Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
  • Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
  • Accurately collect and document patient demographics, medical history, insurance, and appointment information.
  • Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
  • Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
  • Adapt to changing processes, technology, and business priorities.
  • Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
  • Maintain a distraction-free home workspace with reliable high-speed internet.
  • Meet established quality, productivity, and performance expectations.
  • Requirements:

    • Office Admin experience, 1 year required
    • Demonstrates a high level of customer service and interpersonal communication skills
    • Call/Contact center or other high call volume experience, 1 year preferred
    • Proficient with Google Suite
    • Highly detail-oriented
    • Ability to multi-task in a fast-paced work environment
    • High School Diploma or equivalent
    • Must be able to work in the US without restriction
    • Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
    • Please Note:
    • While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
    • We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
    • To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.

    What we can offer you:

    • Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
    • A fun collaborative and supportive work environment with a fast-growing, innovative company.
    • Realistic growth opportunities

    Additional Information

    This position requires extended periods of computer-based work, including frequent use of one or more monitors, navigation between multiple software applications, data entry, virtual meetings, and other screen-intensive activities. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.
    Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day

    #3 Best Employer in Healthcare (Forbes, 2025)
    #1 Best Company in MSK Care (Forbes, 2025)
    #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)
    Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
    Gold Indigo Design Award for mobile app design excellence 2020

    Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.

    Frequently asked questions

    Is Patient Onboarding Associate- Call Center (part time hours) at Luna Physical Therapy a remote job?

    Yes. This listing is categorized as Remote Worldwide on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.

    What is the employment type for Patient Onboarding Associate- Call Center (part time hours)?

    Source data lists this as Part-time. Always verify the contract type, benefits, and start date on the employer’s application page.

    Where is Patient Onboarding Associate- Call Center (part time hours) located?

    Listed location: USA. Many remote Customer Support roles allow work-from-home with country or timezone restrictions — check the full description.

    Do I apply on Makely Remote Jobs?

    No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.

    Does Luna Physical Therapy list salary for this Customer Support role?

    Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.