Service Owner (Atlassian)
Volkswagen Group Digital Solutions [Portugal] Multiple Locations
Looking for a Hybrid Remote Marketing role? Service Owner (Atlassian) at Volkswagen Group Digital Solutions [Portugal] is listed on Makely Remote Jobs as a Full-time opening based in Multiple Locations (Worldwide). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
Expires at: 2027-01-05
Remote policy: Partial remote
At Volkswagen Group Digital Solutions [Portugal] we are the go-to team to tackle complex systems and programming challenges. We make sure that our products flow smoothly in all stages of the digital value chain.
Our main areas of focus: vehicle software & operations, mobile online services, IT security, fleet management, sales & after sales, purchasing & logistics and product portfolio management.
Ready to #ExploreNewRoads? Join us!
About the Product
You’ll be focused in
- Building and continuously evolving the Atlassian service offering (Jira, Confluence, Crowd, Jira Service Management), ensuring alignment with existing services and add-ons
- Creating and managing the service business case, including cross-charging models within MAN & TRATON Group
- Designing and driving the service roadmap, balancing innovation, stability, security, and cost efficiency
- Guiding stakeholders at both project and management level, ensuring alignment on priorities, demand, and service improvement
- Documenting service processes, KPIs, upgrades, downtimes, and overall service performance
- Managing service budget, contracts, and licenses
- Planning and communicating upgrades, downtimes, and service changes
- Owning customer demand and incident processes while ensuring high customer satisfaction
- Monitoring, reporting, and improving service KPIs
- Maintaining expertise in Atlassian tools and staying up to date with new features and trends
In order to succeed, you’ll need
- Bachelor’s degree in Computer Science, Software Engineering, or comparable work experience
- Proven experience working as a Service Owner, Service Manager, or similar role
- Several years of experience with Atlassian products (Jira, Confluence, Jira Service Management, Crowd) in Cloud and/or Data Center environments
- Strong knowledge of Atlassian Cloud architecture and basic platform architecture/maintenance
- Strong knowledge of ITIL processes and service management principles
- Experience in managing budgets, vendors, and external providers
- Strong communication, stakeholder management, and negotiation skills
- Ability to prioritize, challenge requests, and balance multiple demands
- Strong problem-solving, conflict-resolution, and collaboration skills
- Structured, independent, and agile way of working
- Great English skills, both written and spoken
Benefits & Perks
- 1200€ to equip your home office
- Flex allowance: 720€/year (60€ per month x12)
- Performance bonus
- Health insurance extendable to your household
- Wellbeing program extendable to your household
- Life insurance
- Pension fund
- Smartphone & phone data plan
- Discounts on VW Group cars and special financing conditions
Cool things you’ll experience in our work environment
- Tailored remote-friendly setup for every team's vibe!
- Flexible working hours
- Multicultural reality with + 30 different nationalities
- Pet friendly environment
- Boost your career with our internal mobility program, focused on your personal & professional growth
- Mix and mingle across teams for idea-sharing and bonding
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Service Owner (Atlassian) at Volkswagen Group Digital Solutions [Portugal] a remote job?
Yes. This listing is categorized as Hybrid Remote on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Service Owner (Atlassian)?
Source data lists this as Full-time. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Service Owner (Atlassian) located?
Listed location: Multiple Locations. Many remote Marketing roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does Volkswagen Group Digital Solutions [Portugal] list salary for this Marketing role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.