Customer Support Specialist
Choice Worldwide
Looking for a Remote Worldwide Marketing role? Customer Support Specialist at Choice is listed on Makely Remote Jobs as a Full-time opening based in Worldwide (Worldwide). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Skills
- Customer Support Specialist
- Technical Support Specialist
- B2B Customer Support
- SaaS Support
- Help Desk Specialist
- Customer Specialist
- User Support Specialist
- Support Specialist
- Senior Customer Support Specialist
- Customer Support Expert
- Consumer Support Specialist
- Customer Contact Specialist
- Customer Support
Role overview
Language Requirements:
Local language —min. C1 level
English —min. B1+ level
About us:
Choiceis a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.
[Forbes about Choice]
We are looking for a tech-savvy Customer Support Specialistto join our team. In this role, you will be the first line of help, resolving technical issues and ensuring our clients have a seamless experience with our platform.
Key Responsibilities:
- Handle inbound technical requests via live chat (Intercom) and voice calls (Ringostat).
- Resolve minor technical issues independently and escalate complex cases to the technical team.
- Manage an average workload of 350–400 tickets per month with high quality.
- Handle and de-escalate customer complaints, aiming for professional win-win resolutions.
- Work in a shift-based schedule (9:00–17:00, 12:00–20:00, 14:00–22:00) including two weekends per month.
Our Ideal Candidate:
- Fluent in the local market language, min. C1 with clear pronunciation.
- Working proficiency in English B1-B2 for internal communication.
- Background in Customer or Technical Support (B2B experience is a plus).
- Comfortable working with KPIs focused on response and resolution time.
- Tech-savvy with a genuine interest in growing professionally in a technical direction.
- Calm under pressure and able to manage difficult customer situations constructively.
What We Offer:
- Competitive compensation consisting of a fixed salary and performance-based bonuses.
- Regular performance reviews and clear paths for career and leadership growth.
- Work in a multicultural product company with a supportive and healthy culture.
- Opportunity to influence internal processes and improve the customer experience.
- Flexible environment where your performance directly boosts your rewards.
Ready to grow with us? If you are ambitious and driven, let’s talk! Apply now or recommend a friend who might be interested!
By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.
Originally posted on Himalayas
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Customer Support Specialist at Choice a remote job?
Yes. This listing is categorized as Remote Worldwide on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Customer Support Specialist?
Source data lists this as Full-time. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Customer Support Specialist located?
Listed location: Worldwide. Many remote Marketing roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does Choice list salary for this Marketing role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.