Customer Support Representative
Palmstreet Mexico
Looking for a Remote Worldwide Customer Support role? Customer Support Representative at Palmstreet is listed on Makely Remote Jobs as a Full-time opening based in Mexico (Worldwide). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
About Palmstreet:
Palmsteet is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers. Starting with plants in 2020, we've evolved to include handmade crafts, collectible toys, and unique finds from talented sellers worldwide.
Backed by top Silicon Valley VCs (a16z, Craft Ventures, Headline), we're building the 'World's Online Main Street'—bringing authentic personal connections and the thrill of discovering one-of-a-kind treasures to social online experiences.
With explosive growth over the past 24 months, we're scaling rapidly and looking for exceptional talent to join us in shaping the future of social commerce.
The Opportunity:
Palmstreet is looking for a Customer Support Representative who thrives in a fast-paced environment, has excellent customer service skills and has a strong desire to provide top-tier service!
This is an exciting opportunity to build relationships with Palmstreet users by assisting them with their needs, reinforcing our community standards and promoting Palmstreet as the top live-selling app in the marketplace!
The right candidate must be based in Mexico.
Responsibilities:
Respond to user inquiries on our mobile app and desktop.
Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.
Track and record issues and data to inform the company of problems and requests for improvements.
Contribute to the SOPs to enhance overall team efficiency.
Collect, organize and summarize various customer cases to identify trends and potential system bugs.
Ensure customer issues are resolved promptly through high-quality service.
Continuously learn and adapt to new knowledge so you can provide the highest level of service.
Perform other duties as assigned.
Qualifications:
Reliable computer, smart phone and reliable high-speed internet connection.
Excellent American English reading and writing skills.
2-3 years of customer service experience and able to handle multiple customer issues simultaneously.
Team player who works well with others
Courteous and detailed written communication skills.
Strong learning ability and initiative.
Excellent technical skills – phone app technical skills are vital in this role.
Native English speaking, writing and listening skills.
Experience working in e-commerce platforms.
Practical experience in summarizing and optimizing SOPs.
Time spent living in the US preferred.
An interest in plants and/or crafts.
This position is fully remote, and candidate must be based in Mexico
Compensation:
The hourly compensation range for this role is $8-$10/hr USD
Shifts will vary, but will generally fall between 8AM-8PM ET, and will include a Saturday or a Sunday.
Why Join Us?
Join a fast-paced startup culture where creativity and curiosity are valued.
Collaborate with a passionate, nimble team and work directly with sellers of unique products.
Be part of an exciting evolution in commerce, while helping shape what live shopping becomes next.
Our Commitment to Diversity and Inclusion
Palmstreet is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from everyone—especially those whose identities are traditionally underrepresented in tech. We do not discriminate on race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.
For roles in Canada, we also comply with the Employment Equity Act.
Application Process
We’re excited to review your application! If your experience aligns with what we’re looking for, our hiring team will reach out to schedule an initial screening call and walk you through the next steps of our interview process.
While we try our best to respond to everyone, the high volume of applications may mean we’re unable to provide individual updates if we decide not to move forward.
To stay connected and explore future opportunities, follow us on LinkedIn or visit us at https://palmstreet.app/careers.
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Customer Support Representative at Palmstreet a remote job?
Yes. This listing is categorized as Remote Worldwide on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Customer Support Representative?
Source data lists this as Full-time. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Customer Support Representative located?
Listed location: Mexico. Many remote Customer Support roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does Palmstreet list salary for this Customer Support role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.