Customer Service Representative (Spanish Bilingual)
Snapscale Philippines
Looking for a Remote Worldwide Customer Support role? Customer Service Representative (Spanish Bilingual) at Snapscale is listed on Makely Remote Jobs as a Full-time opening based in Philippines (Worldwide). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
Description
Overview:
Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.
The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.
Responsibilities:
- Perform insurance verification (preferred but not required)
- Handle new patient enrollment and intake processes
- Answer incoming calls and assist patients with inquiries
- Schedule and reschedule patient appointments efficiently
- Respond to patient emails and text messages in a timely manner
- Manage and update patient records using EMR systems
- Ensure accurate documentation and maintain patient confidentiality
Perks:
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Opportunities for career growth and development
Requirements
- Proficient in both written and spoken Spanish and English
- Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!
- Comfortable supporting US based clinics and physicians
- Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling
- Demonstrates strong empathy and interpersonal skills when handling patient interactions
- Highly organized, detail-oriented, and reliable.
- Must have a stable internet connection and a quiet remote work environment
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Customer Service Representative (Spanish Bilingual) at Snapscale a remote job?
Yes. This listing is categorized as Remote Worldwide on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Customer Service Representative (Spanish Bilingual)?
Source data lists this as Full-time. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Customer Service Representative (Spanish Bilingual) located?
Listed location: Philippines. Many remote Customer Support roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does Snapscale list salary for this Customer Support role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.