Customer Support Systems & Analytics Architect
Mercury Remote
Looking for a Remote Worldwide Customer Support role? Customer Support Systems & Analytics Architect at Mercury is listed on Makely Remote Jobs as a Full-time opening (Worldwide). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
Headquarters: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States We’re looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership. In this role, you will be responsible for how we capture, structure, and connect data across our CS systems - including Zendesk and our AI Agent - to drive informed decision-making across the team. You will ensure our systems are configured in a way that produces reliable, high-quality data, and you will t…
Full listing and application are on the original source.
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Customer Support Systems & Analytics Architect at Mercury a remote job?
Yes. This listing is categorized as Remote Worldwide on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Customer Support Systems & Analytics Architect?
Source data lists this as Full-time. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Customer Support Systems & Analytics Architect located?
Listed location: Remote. Many remote Customer Support roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does Mercury list salary for this Customer Support role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.