Support Coordinators
LILT (Production) Remote
Looking for a Remote Worldwide Product role? Support Coordinators at LILT (Production) is listed on Makely Remote Jobs as a Contract opening (Worldwide). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Skills
- Production
Role overview
About the role
We're looking for two Payment Support Coordinators to join our Expert Services & Operations (ES&O) team on a short-term contract basis. You'll work directly on our linguist payment queue, helping to clear a backlog of payment requests and restoring a reliable, responsive experience for our global network of expert linguists.
This is a high-impact, hands-on role. You'll be triaging, investigating, and resolving payment issues across multiple systems, working closely with our existing coordinators and escalating to finance and engineering where needed.
What you'll be doing
Triaging and responding to incoming payment support tickets in Jira, prioritising by urgency and issue type
Investigating payment failures, discrepancies, and delays across the Lilt platform, Tipalti, Salesforce, and third-party processors (PayPal, Payoneer)
Resolving common issues including: Tipalti profile corrections, 2FA resets, banking detail mismatches, and manual offline payment (OPM) re-logging
Communicating clearly and empathetically with linguists to gather information and provide timely updates
Escalating technical breakages (e.g. platform stats sync issues) and rate discrepancies to the relevant internal teams
Maintaining accurate ticket notes and contributing to weekly reporting on queue volume and SLA adherence
What we're looking for
Experience in a payments, finance operations, or customer/vendor support role
Comfortable working across multiple systems simultaneously (Jira, Salesforce, or similar)
Detail-oriented with strong written communication skills — you'll be dealing with complex, sometimes sensitive payment disputes
Able to work independently, manage a high-volume queue, and know when to escalate
Experience with Tipalti or international payment platforms is a strong plus
Fluency in English required; additional languages are a bonus given our global linguist community
What to expect
This is a contract role. You'll be joining a small, collaborative ES&O team and will have clear ownership of a defined portion of the queue from day one.
AI is changing how the world communicates — and LILT is leading that transformation.
LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world.
Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise.
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at ----- style="min-height:1.5em">
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Compensation: $15 – $30 per hour
- • $15 – $30 per hour
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Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Support Coordinators at LILT (Production) a remote job?
Yes. This listing is categorized as Remote Worldwide on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Support Coordinators?
Source data lists this as Contract. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Support Coordinators located?
Listed location: Remote. Many remote Product roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does LILT (Production) list salary for this Product role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.