Customer Experience Analyst
TechMagic Ukraine
Looking for a Remote Worldwide Customer Support role? Customer Experience Analyst at TechMagic is listed on Makely Remote Jobs as a Full-time opening based in Ukraine (United Kingdom). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
We are looking for a Customer Experience Analyst to join our client — a globally recognized leader in the luxury hospitality sector. This is an enterprise-level project involving high-traffic web solutions and complex integrations. You will work in a dynamic environment, managing both large-scale initiatives and multiple concurrent small-scale projects to ensure a seamless digital experience for users worldwide.
In this role, you will lead the strategic design, implementation, optimization, and expansion of enterprise-scale digital CX capabilities within Qualtrics and complementary analytics platforms — bridging technical excellence with platform strategy.
JOB REQUIREMENTS
Must have:
- 3+ years of experience combining business and technology (CX, analytics, or platform roles)
- Minimum 2 years deploying Qualtrics for enterprise clients
- XM Discover expertise: building and maintaining categorization, sentiment, and journey models
- XM metrics mastery: NPS, CSAT, CES, Sentiment enrichment, Effort scoring, and designing frameworks around them
- Experience with dashboards, ticketing, and categorization models
- 3+ years architecting enterprise digital CX solutions
- HTML/CSS and web architecture foundations
- Foundational knowledge of AI technologies: machine learning, LLMs, RAG architectures, and agentic AI systems
- Hands-on CX AI experience: evaluating, testing, or building AI/RAG/agentic capabilities (intelligent routing, automated responses, multi-step workflow automation, AI-powered analytics)
- Qualtrics Certification (CXO or Designer/Architect equivalent)
- Upper-Intermediate or Advanced English (B2+)
Nice to have:
- Previous experience in luxury hospitality or premium retail sector
- Salesforce experience
- Databricks experience
- Background in Marketing Technology (MarTech) or Digital Analytics
KEY RESPONSIBILITIES
Platform Architecture & Enterprise Deployment
- QA troubleshooting of complex implementations and playbook establishment
- Ensure data governance and taxonomy consistency across the enterprise
- Own data pipelines and make integrity decisions
Platform Innovation Pipeline & Global Rollout
- Own the innovation pipeline with co-innovation and PoC management
- Build and maintain a testing and validation platform for new features
- Orchestrate global rollout strategies with change management and adoption metrics
- Own the roadmap for new technologies and capabilities — evaluate, recommend timing, and sequence adoption
- Manage vendor partnerships aligned with the product roadmap
PROJECT
Customer: A globally recognized leader in the luxury hospitality sector — well-known brand, large-scale user base, and a great client relationship.
Type: Enterprise Hospitality / Digital CX Platform.
Product: Enterprise-scale digital CX capabilities built on Qualtrics and complementary analytics platforms, supporting high-traffic web solutions and complex integrations across global properties.
Stage: Active development with ongoing global rollout.
Work schedule: Full-time, fully remote.
INTERVIEW STAGES
- Call with recruiter
- Technical interview
- Client technical interview
OUR BENEFITS
- Projects with modern stack at a well-known global brand
- Work from anywhere (fully remotely or in our offices in Lviv and Kyiv)
- Paid vacations and sick-leaves, additional days-off, relocation bonus
- Wellness: Medical insurance / sport compensation / health check-up + flu vaccination at your choice
- Education: regular tech-talks, educational courses, paid certifications, English classes
- Fun: own football team, budget for team-lunches, branded gifts
- One of the best IT employers in Lviv based on DOU rating
Recruiter Yuliia Nochovna
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Customer Experience Analyst at TechMagic a remote job?
Yes. This listing is categorized as Remote Worldwide on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Customer Experience Analyst?
Source data lists this as Full-time. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Customer Experience Analyst located?
Listed location: Ukraine. Many remote Customer Support roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does TechMagic list salary for this Customer Support role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.