Helpdesk Support Agent
LevelUp Philippines
Looking for a Remote Worldwide Sales role? Helpdesk Support Agent at LevelUp is listed on Makely Remote Jobs as a Full-time opening based in Philippines (Worldwide). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
Responsibilities
- Provide guidance and troubleshooting support to internal teams on business applications usage.
- Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
- Escalate complex issues to relevant departments, such as Product Management, Order to Cash, Deal Desk, and Systems Engineering.
- Document and tag interactions to support process improvement and reporting.
- Collaborate with internal teams to ensure a seamless support experience.
- Stay updated with system changes and best practices through training and ongoing learning.
Requirements (Must-haves)
- Critical Requirement: Proven experience working extensively within Salesforce and NetSuite is essential for this role.
- 2-3 years of live chat customer service experience
- Familiarity with sales processes and business applications.
- Proficiency with Zendesk, Slack, and admin tools for troubleshooting and issue resolution.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Ability to prioritize tasks and handle multiple issues efficiently.
- Experience in documenting and tagging support interactions for reporting and process optimization.
Nice-to-haves
- Data & Analysis: Experience with SQL and/or BigQuery to support reporting, data
- Experience working in a SaaS, technology, or sales-driven environment.
- Familiarity with CRMs and order management systems.
- Familiarity with Jira for issue tracking and workflow management.
- Previous experience in an internal IT or business applications support role.
- Typing speed of at least 60 words per minute (WPM)
More Information:
- This is a fully remote position with a standard 40-hour fixed-schedule work week.
- This is shifting schedule. The exact work schedule depends on the client that you are assigned to but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important.
- We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
- This role follows the US Central Time
- Equipment provided
- HMO + 13th month pay
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Helpdesk Support Agent at LevelUp a remote job?
Yes. This listing is categorized as Remote Worldwide on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Helpdesk Support Agent?
Source data lists this as Full-time. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Helpdesk Support Agent located?
Listed location: Philippines. Many remote Sales roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does LevelUp list salary for this Sales role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.