Customer Service Support Agent
LevelUp Philippines
Looking for a Remote Worldwide Customer Support role? Customer Service Support Agent at LevelUp is listed on Makely Remote Jobs as a Contract opening based in Philippines (Worldwide). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
Company Overview
LevelUp is a specialized agency offering premier outsourcing solutions to agencies, software vendors, and website owners. Over the past seven years, we have successfully partnered with diverse companies to provide exceptional technical, operational, and back-office support. Our expansive team consists of skilled, passionate professionals dedicated to delivering top-tier results for our clients.
Position Overview
As a Customer Service - Support Agent, you'll manage the full commercial lifecycle for a portfolio of customers, including renewals and contract updates, while making sure customer concerns are addressed quickly and effectively.
Reference: 2622-302609
Responsibilities
- Account Lifecycle: Manage the full commercial lifecycle for assigned customers, including renewals and contract updates, ensuring customer concerns are addressed along the way.
- Customer Support: Handle a range of customer tickets, including billing questions and product inquiries.
- Support Calls: Conduct live calls with customers to support their needs directly.
- Escalations: Serve as first-line (L1) support, escalating and coordinating with internal teams to resolve issues when needed.
Must-Haves (Required Qualifications)
- 1–2 years of proven experience in a customer-facing role.
- Demonstrated experience handling customer retention and managing escalations.
- Confidence conducting live customer calls and virtual meetings.
- Exceptional written and verbal English communication skills.
- Comfortable working scheduled night shifts to support customers in the U.S.
Nice-to-Haves (Preferred Qualifications)
- Experience in a B2B SaaS environment.
- Hands-on experience with CRM tools.
More Information
- This is a fully remote position with a standard 40-hour fixed-schedule work week.
- The exact work schedule depends on the client that you are assigned to, but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important.
- We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
- Equipment provided
- 13th month pay
- HMO
Compensation
Additional Information
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Customer Service Support Agent at LevelUp a remote job?
Yes. This listing is categorized as Remote Worldwide on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Customer Service Support Agent?
Source data lists this as Contract. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Customer Service Support Agent located?
Listed location: Philippines. Many remote Customer Support roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does LevelUp list salary for this Customer Support role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.