Call Center – Service Travel Sales (Vacation Planner)

Please note that the salary information shown is a general guideline only. Salaries are based upon a candidate's experience and qualifications, as well as internal equity, market and business considerations.

PAY: $18.50/hour plus monthly incentives based on meeting KPIs

LOCATION:Full Time Remote must be located and authorized to work in the USA or Canada

START DATE: 9.8.2026

WELCOME TO THE GLOBUS FAMILY OF BRANDS!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With over 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability!

Watch a video about the Lighthouse Project to find out more about these efforts!

We are always on the hunt for exciting, team employees passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.

Company Benefits Include: 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, (For employees working outside US, these benefits may vary slightly) Work from home options, and Home office internet reimbursement.

Exciting Travel Benefits? Of Course! We are a travel company.

ABOUT THE ROLE

Our Vacation Planners creates happy guests by providing premier service in finalizing all reservation details to ensure our guests have a fantastic travel experience and become loyal champions of our travel brands.

EXPERIENCE/SKILLS REQUIRED

The preferred candidate has noteworthy experience in the following areas:

• A minimum of 1 year or more experience in a sales and service capacity within a call center environment.
• Passionate about a positive guest experience and service minded.
• Thrives in a fast paced, sales/service focused environment.
• Excellent verbal skills to communicate with guests in a friendly and efficient manner.
• Good time management skills, adaptable and ability to manage call flow/control
• Demonstrated ability to write effective, professional email communication
• Demonstrating the importance of service in retaining customer loyalty
• Technical and functional skills using a variety of computer applications such as In-house Reservation System, Dynamics 365 (CRM), Intranet, Word, Excel, Outlook, Internet, and may include airline GDS’
• Interest in travel and working with points of interest/geography are a plus!
• Product knowledge of Globus products, services, policies, and features (key differences) even more a plus!
• Ability to work in a call center environment that includes structure, shifts, performance measurements.
• Understanding of contact center schedule adherence requirements, adhering to post schedules and using proper phone status

EXPERIENCE/SKILLS PREFERRED

• Travel industry experience
• 1 year Call Center Experience
• The preferred candidate will hold an associate’s degree (A. A.) or equivalent from two-year College or technical school; six months to one-year related experience in inbound sales work, and travel industry; or equivalent combination of education and experience.
• Minimum of 1 year in a Sales or similar role

RESPONSIBILITIES

• Receive 30+ incoming calls a day and create happy guests
• Engage with customers via phone and email
• Call out or email to guests regularly to follow up with existing customers
• Responsible for hitting clear monthly sales goals and KPIs
• Maintain call handling expectations
• Engage in Lead Campaigns as assigned
• Engage in regular training to enhance skills
• Meet regularly with Supervisor to discuss metrics and performance
• Participate in weekly team meetings and on Teams Chats
• Rotating Saturdays required. Will receive one day off that week to compensate
• Overtime as needed

EEOC

Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.