Back Office
Fygaro Colombia
Looking for a Remote Operations role? Back Office at Fygaro is listed on Makely Remote Jobs as a Contract opening based in Colombia (Worldwide). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Skills
- Customer Support
- Technical Support
- E commerce Support
- Back Office Operations
- IT Support
- Back Office
- Back Office Administration
- Back Office Services
- Back Office Administrator
Role overview
The Back Office manages the applications within the e-commerce ecosystem. By assisting merchants and support analysts, they are responsible for the tracking of incidents and the follow-up of stakeholder requests. They also assist in monitoring the health of the applications, while taking all the necessary actions to resolve issues in a timely manner and with a sense of urgency.
Responsibilities
Assist with providing first and second level support for e-commerce applications;
Identify, research, troubleshoot, and resolve technical issues by partnering with their support analyst lead to collaborate with development and cross functional product teams;
Respond to stakeholder requests by utilizing various communication channels (ticketing system, phone, email, chat, etc.);
Offer a high level of customer service to stakeholders with various degrees of technical proficiency and detailed communication;
Document, dispatch and escalate requests when necessary;
Follow up with stakeholders to ensure satisfaction;
Work directly with 3rd party support teams to troubleshoot technical bugs and other processes.
Requirements
University courses in information technology/computer science or equivalent experience;
E-commerce experience (an asset);
IT Project experience is an asset (if done as part of the school curriculum);
Experience working on software is an asset (if done as part of the school curriculum/projects);
Basic understanding of code (HTML, PHP, Javascript) is an asset.
Excellent customer service skills;
Excellent communication and writing skills;
Good interpersonal skills;
Proactive and autonomous;
Ability to make complex information accessible;
Curiosity to learn;
Good working knowledge of Microsoft Office suite (particularly excel);
Bilingualism (Spanish/English) is required both orally and in writing.
Perks:
- Excellent compensation.
- 100% remote work.
- Monday to Friday work schedule.
- Indefinite Term contract
Fygaro is an eCommerce Business Generator, enabling entrepreneurs and businesses of all sizes to sell online.
Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading tech-startup focused on helping SMBs and Entrepreneurs in the LAC region to adopt eCommerce into their business strategy for continued growth.
Originally posted on Himalayas
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Back Office at Fygaro a remote job?
Yes. This listing is categorized as Remote on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Back Office?
Source data lists this as Contract. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Back Office located?
Listed location: Colombia. Many remote Operations roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does Fygaro list salary for this Operations role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.