Relationship Manager
Enumerate USA
Looking for a Remote (Timezone) Customer Support role? Relationship Manager at Enumerate is listed on Makely Remote Jobs as a Full-time opening based in USA (United States). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely and results-based customer service. The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support. This role is responsible for the project management of client requests to ensure transparent communication and a timely resolution.
Candidates for this role must be located in the United States and able to work EST or CST time zones. This is a remote role with occasional travel to Fort Lauderdale, FL.
Key Responsibilities:
- Be the voice of the customer and navigate internal processes with stakeholders from various teams.
- Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise
- Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations
- Assist with challenging customer requests or issue escalations as needed.
- Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
- Assess customer needs and communicate feedback to peers and leadership
- Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner
- Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth
- Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service
Requirements:
- 2+ years of experience in Customer Success or Account Management
- Experience in real estate, property management or HOA/COA industries is strongly preferred
- Strong customer service and project management skills
- Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.
- Prior experience using Asana or other project management tools is a plus
- A background in accounting, bookkeeping or community association management is a plus
The pay range is inclusive of base salary plus any applicable bonuses or commissions.
Total compensation pay range (annual salary):
$55,000—$65,000 USD
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Relationship Manager at Enumerate a remote job?
Yes. This listing is categorized as Remote (Timezone) on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Relationship Manager?
Source data lists this as Full-time. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Relationship Manager located?
Listed location: USA. Many remote Customer Support roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does Enumerate list salary for this Customer Support role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.