Manager of Customer Onboarding
Enumerate United States
Looking for a Remote Operations role? Manager of Customer Onboarding at Enumerate is listed on Makely Remote Jobs as a Full-time opening based in United States (United States). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Skills
- Customer Onboarding
- Implementation
- SaaS
- Customer Success Management
- Team Leadership
- Customer Onboarding Manager
- Onboarding Manager
- Client Onboarding Manager
- Onboarding Operations Manager
Role overview
Enumerate is looking for a Manager of Customer Onboarding to join our team!
The Manager of Customer Onboarding is a "player-coach" role that combines managing a team of onboarding specialists with directly supporting onboarding efforts for a limited number of clients. This role ensures the team meets performance goals while maintaining a personal connection to the onboarding process. The ideal candidate is an empathetic leader, organized project manager, and excellent communicator passionate about customer success. This is a remote role within the United States - candidates must be comfortable working EST hours.
Responsibilities:
- Lead, mentor, and develop a team of onboarding managers to meet performance and quality goals.
- Conduct regular 1-on-1s and team meetings to provide guidance, share best practices, and address challenges.
- Monitor team performance metrics and provide feedback to ensure continuous improvement.
- Oversee the onboarding process, ensuring smooth transitions and timely achievement of key milestones.
- Manage a reduced portfolio of onboarding projects to stay connected to the customer experience and model best practices for the team.
- Act as an escalation point for complex onboarding challenges, collaborating with other teams to resolve issues.
- Drive process improvements to enhance efficiency and customer satisfaction and to reduce the time needed to successfully onboard clients
- Partner with cross-functional teams such as Sales, Product, and Customer Success to align efforts and ensure a seamless client experience.
- Report on onboarding metrics, team performance, and process improvements to leadership.
Requirements:
- 3-5 years of experience in SaaS onboarding, implementation, or similar roles, with at least 1 year in a leadership or supervisory capacity.
- Strong project management skills and ability to manage priorities effectively.
- Excellent communication and relationship-building skills.
- Bachelor’s degree preferred but not required.
The pay range is inclusive of base salary plus any applicable bonuses or commissions.
Originally posted on Himalayas
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Manager of Customer Onboarding at Enumerate a remote job?
Yes. This listing is categorized as Remote on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Manager of Customer Onboarding?
Source data lists this as Full-time. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Manager of Customer Onboarding located?
Listed location: United States. Many remote Operations roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
What is the salary for Manager of Customer Onboarding?
Reported pay range: USD 90,000 – USD 110,000 / year. Figures come from the source feed when available and may be incomplete — confirm compensation during the application process.