Implementation Specialist
Double USA
Looking for a Remote Worldwide Customer Support role? Implementation Specialist at Double is listed on Makely Remote Jobs as a Full-time opening based in USA (United States). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
About Double
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Double is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
Founded in 2021, Double has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Double currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.
We're bringing on dozens of new customers each month – you will be the first point of contact for small to mid-sized firms looking to start their journey with Double.
What You'll Do
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Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly
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Ensure that all technical implementation and account set-up steps have been completed for each account that you onboard
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Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Double
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Maintain a high renewal rate after initial three month implementation period (80-85%)
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Proactively reach out to accounts to ensure they're continuing to reach their goals and respond to any inbound support inquiries in a timely manner
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Create customer education materials: record video feature overviews, ensure product documentation is up to date, and write user guides when necessary
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Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap
Who You Are
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Accounting/bookkeeping experience is required; exceptional candidates from adjacent fields who demonstrate a strong aptitude and genuine enthusiasm for the space will be considered.
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2-3 years of experience in a customer-facing role at an early-stage SaaS startup
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Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
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Keen attention to detail, thoughtfulness, and a customer-centric mindset
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Knack and passion for process improvement, documentation, and increasing operational efficiencies
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Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
Benefits
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Competitive pay and equity
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Unlimited PTO
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Health, dental, and vision insurance
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401k plan
Double provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Implementation Specialist at Double a remote job?
Yes. This listing is categorized as Remote Worldwide on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Implementation Specialist?
Source data lists this as Full-time. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Implementation Specialist located?
Listed location: USA. Many remote Customer Support roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does Double list salary for this Customer Support role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.