Contract Accounts Payable Manager
Customer.io LATAM, Canada, USA
Looking for a Remote (Region) Finance role? Contract Accounts Payable Manager at Customer.io is listed on Makely Remote Jobs as a Contract opening based in LATAM, Canada, USA (United States). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Eric Anderson, Senior Controller at Customer.io, and I'm looking for an AP Contractor to keep our T&E engine running clean through a busy stretch. Our Accounting team relies on Ramp and Navan to keep expense and travel spend moving, and we need someone who can own the day-to-day grind — coding, reconciling, chasing exceptions — without losing sight of the bigger picture. This is a 6-month contract with real ownership from day one, working closely with Terre Holmes and the AP team.
What we value
- Ownership — you drive the exception queue to zero, not someone else.
- Directness — you enforce policy clearly and kindly, without dodging hard conversations.
- Precision — a mismatched dollar amount doesn't get past you.
What you’ll do
- Own Ramp expense management end-to-end — review, code, and approve expense reports, chase missing receipts, and enforce policy compliance.
- Administer Navan travel — reconcile bookings and spend, flag policy exceptions, and support employees through out-of-policy approvals.
- Review AP bills for accuracy, coding, and approval routing — catching duplicate invoices and mismatched amounts before they hit the payment queue.
- Reconcile Ramp and Navan activity against the GL and drive the exception queue to zero before every close.
- Serve as the responsive point of contact for vendors — confirming payment details, tracking status, and resolving disputes.
- Spot recurring T&E headaches and propose (and document) process fixes.
What we're looking for
- 3+ years of AP & T&E experience, ideally in SaaS or a high-growth environment
- Hands-on experience with Ramp and/or Navan (or comparable — Concur, Expensify, TravelPerk)
- Sharp eye for detail and a solid grasp of expense policy enforcement
- Excellent written and verbal communication skills
- Ability to manage a recurring, deadline-driven workload
- Experience with NetSuite or a comparable ERP is a plus
Compensation & Benefits
This is a contracted engagement at $45–60/hr USD, depending on experience, for an estimated 6-month term.
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 45-minute cross-functional screen with a member of the AP team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Contract Accounts Payable Manager at Customer.io a remote job?
Yes. This listing is categorized as Remote (Region) on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Contract Accounts Payable Manager?
Source data lists this as Contract. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Contract Accounts Payable Manager located?
Listed location: LATAM, Canada, USA. Many remote Finance roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does Customer.io list salary for this Finance role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.