Customer Service Business Process Specialist (Mandarin Speaker)
Binance APAC
Looking for a Remote (Region) Customer Support role? Customer Service Business Process Specialist (Mandarin Speaker) at Binance is listed on Makely Remote Jobs as a Full-time opening based in APAC (APAC). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
Responsibilities
- Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery
- Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements
- Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions
- Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction
- Collaborate with cross-functional teams (e.g., Product) to design and execute CS-related process improvement initiatives
- Be responsible for promptly attending to and managing any ad-hoc tasks or issues that may arise from time to time
- Evaluate and track the impact of implemented changes to ensure alignment with CS goals and KPIs
- Provide training materials, such as CS quizzes, and support knowledge transfer on updated processes and best practices
- Assist in organizing and preparing for regular BU and internal meetings
- Stay updated on industry trends and customer support innovations to keep CS operations future-ready
Requirements
- Fluent English and Mandarin communication skills
- Proficient in office tools, incl. word and spreadsheets (Boffice/Gsuite)
- Experience in CS operations and SOP management
- Familiarity with Haodesk systems and internal communication workflows
- Strong communication, data analysis, problem-solving, and collaboration skills
- Open to flexible working hours and eagerness to take on new challenges and adapt to change
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Customer Service Business Process Specialist (Mandarin Speaker) at Binance a remote job?
Yes. This listing is categorized as Remote (Region) on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Customer Service Business Process Specialist (Mandarin Speaker)?
Source data lists this as Full-time. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Customer Service Business Process Specialist (Mandarin Speaker) located?
Listed location: APAC. Many remote Customer Support roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does Binance list salary for this Customer Support role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.