Salesforce Business Analyst (Customer Experience)
Accenture Lisbon, Portugal
Looking for a Hybrid Remote Sales role? Salesforce Business Analyst (Customer Experience) at Accenture is listed on Makely Remote Jobs as a Full-time opening based in Lisbon, Portugal (Worldwide). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
Expires at: 2027-06-08
Remote policy: Partial remote
- Collaborate with business and technical stakeholders to gather, analyze and validate requirements for Customer Care solutions.
- Write clear User Stories, acceptance criteria and functional requirements documentation.
- Support solution design discussions, ensuring alignment between business needs and technical implementation.
- Perform impact analysis of changes, identifying risks, dependencies and downstream effects.
- Participate in Customer Care projects, preferably within telecommunications environments.
- Act as a client-facing consultant, building trust through strong communication and facilitation skills.
- Perform end-to-end requirements analysis across Customer Care journeys.
- Work with Salesforce Service Cloud, understanding core concepts and processes (technical exposure is a plus).
- Contribute to solution design activities in collaboration with architects and developers.
- Analyze existing processes and propose improvements focused on efficiency and customer experience.
- Support Agile delivery teams with backlog refinement, clarification sessions and functional guidance.
- Assist change and adoption activities to ensure successful implementation of new solutions.
Main requirements
- Solid knowledge of Salesforce Service Cloud (functional, with technical exposure preferred).
- Proven experience writing User Stories, acceptance criteria and functional documentation.
- Experience in requirements analysis, solution design and stakeholder discussions.
- Experience performing impact analysis of functional and system changes.
- Previous experience in Customer Care projects (telecom sector is a strong plus).
- Strong soft skills, with confidence in client-facing roles.
- At least 1 year of relevant professional experience.
- Master’s Degree in a relevant field is valued.
Nice to have
- Experience with Agile methodologies.
- Background in Business Process Design or Analysis.
- Exposure to Change Management activities.
- Experience working in complex, multi‑stakeholder environments.
Benefits & Perks
- Health insurance;
- Life Insurance and Pension Plan Programs;
- Free medical services at the office (Physician, Nutritionist, Psychologist);
- Wellness programs;
- Flexben Program (Support for Education, Kindergarden, Training, Technology, Health);
- Employee Share Purchase Plan;
- Personalized training paths and access to Udemy and Plurisight Plataforms;
- Flex-ability program (financial and flexible support for people with disabilities);
- Special banking conditions;
- Hybrid working model.
- +12 vacations days (compensation days).
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Salesforce Business Analyst (Customer Experience) at Accenture a remote job?
Yes. This listing is categorized as Hybrid Remote on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Salesforce Business Analyst (Customer Experience)?
Source data lists this as Full-time. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Salesforce Business Analyst (Customer Experience) located?
Listed location: Lisbon, Portugal. Many remote Sales roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does Accenture list salary for this Sales role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.