Customer Support Representative
1840 & Company APAC
Looking for a Remote Worldwide Customer Support role? Customer Support Representative at 1840 & Company is listed on Makely Remote Jobs as a Freelance opening based in APAC (APAC). Review the role overview below, then apply on the employer’s original listing — Makely Remote Jobs does not process applications.
Role overview
This is a part time employment only. Shift Schedule: EST
Key Responsibilities:
- Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages.
- Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately.
- Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions.
- Collaborate with other departments to resolve complex issues and escalate cases when necessary.
- Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values.
- Assist with processing returns, exchanges, and refunds, adhering to company policies.
- Identify recurring issues and suggest process improvements to enhance the customer experience.
- Maintain up-to-date knowledge of the products and services to provide accurate information to customers.
Requirements:
- 2-3 years of proven experience in customer support, using Zendesk as a ticketing system.
- Excellent written communication skills with a professional and empathetic tone.
- Ability to multitask and manage multiple communication channels simultaneously.
- Strong problem-solving skills and attention to detail.
- Familiarity with social media platforms and online chat systems.
- Self-motivated and able to work independently in a remote environment.
- Availability to work full-time, including occasional weekends or holidays if required.
Preferred Qualifications:
- Experience in e-commerce or retail customer support.
- Knowledge of timepieces or a passion for creative and artistic products.
- Familiarity with social media management tools.
What We Offer:
- Flexible remote work environment.
- Opportunities for professional growth and development.
- A supportive and collaborative team culture
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
Summary provided for discovery. Always confirm details and apply on the original source. Makely Remote Jobs is not the employer and does not process applications.
Frequently asked questions
Is Customer Support Representative at 1840 & Company a remote job?
Yes. This listing is categorized as Remote Worldwide on Makely Remote Jobs. Confirm any location or timezone limits in the original posting before you apply.
What is the employment type for Customer Support Representative?
Source data lists this as Freelance. Always verify the contract type, benefits, and start date on the employer’s application page.
Where is Customer Support Representative located?
Listed location: APAC. Many remote Customer Support roles allow work-from-home with country or timezone restrictions — check the full description.
Do I apply on Makely Remote Jobs?
No. Makely Remote Jobs aggregates public remote job feeds for discovery. Use “Apply on Original Site” to open the employer’s official application URL. We never host applications or collect resumes.
Does 1840 & Company list salary for this Customer Support role?
Salary was not published in the source feed. Check the original listing or ask the recruiter during screening for compensation details.